A C D E F G I L N P Q R S T  


The process of making a judgement about whether you have the necessary knowledge and skills needed to achieve a particular standard.


An advanced (C1) qualification. This is an assessment of the English needed for demanding work and study situations. The exam is divided into five sections; reading, writing, use of English, listening and speaking. You are marked out of 100. This mark determines your CEFR level.

Can do statements

A description of what you are able to do in particular language at each level of the CEFR.


When you are unable to start or continue a course. Please refer to our payment, refund and cancellation policy for terms and conditions here.


The Common European Framework of Reference for Languages. The series of levels against which European languages can be referenced. Each level demonstrates a student’s progression in communicating in that language. This framework allows students to plan their study and set objectives.


The Certificate in Teaching English to Speakers of other languages. This is a post graduate level qualification taken by English language teachers. Many language schools require a CELTA or equivalent qualification as a minimum requirement.


The formal record, documenting the achievement of a course.


The most demanding of all Cambridge examinations. Achieving the CPE demonstrates you have achieved an extremely high level in English and are capable of communicating with near native fluency.

Complaints procedures

The process outlining how to make a complaint about any aspect of a course.

Communicative approach

A method of teaching that emphasises the participation of students in learning vocabulary, grammar etc. This approach emphasises the importance of teaching grammar or vocabulary within a relevant context to students.


This describes structured learning, conducted over a period of time, and characterised by some form of attendance and assessment.

Course price/fee

This is the money to be paid for your course, which includes the cost of teaching and resources including a text book.

Customer services policy

A document which describes the customer service levels you can expect from us.

Distance /remote earning

This describes any form of learning that does not involve ‘face to face’ contact with a teacher, and may include taking lessons by telephone or through an online platform.


The Diploma in Teaching English to Speakers of Other Languages. This is a Masters level qualification that is typically taken by English language teachers. A teacher typically needs a minimum of two years teaching experience before starting the DELTA.

Entry test (sometimes referred to as a level test)

A series of questions designed to assess the level of a student before starting a course. This can encompass a review of the student’s grammar, vocabulary and core skills in speaking, reading, writing and listening.

Exit level

When a student successfully completes a level of the CEFR, they are then able to progress to the next level.


An upper intermediate (B2) level qualification developing your written and spoken English for every day work situations and study. The exam is divided into five sections; reading, writing, use of English, listening and speaking. If you gain an A grade this demonstrates you have reached a C1 level.

General English

The popular name given to English courses focused on developing a wide range of vocabulary and grammar at a particular level. This type of course is not designed to develop the language required for a particular profession.

Guided learning hours (GLH)

A measurement of your supervised learning, which is the time spent learning under the supervision of teacher. This measurement does not include the time given to private study.


This is a multi-level test, scored out of 9. It tests your listening, speaking, reading and writing skills. There are two different pathways for the test, the ‘academic module’ supporting university entrance, or the ‘general training module’ supporting migration to another country. IELTS is the most widely accepted test for University entrance in the UK and the most popular of the Cambridge suite of tests.

Learning objectives, learning outcomes

The targets defined for each lesson and the overall course which are referenced against the ‘can do’ statements in the CEFR.


A way of grouping language learning and qualifications according to the range and difficulty of knowledge and skills required.

Needs analysis

A series of questions designed to establish your precise requirements and level before starting the course.


The process of successfully moving from one level to another, higher, level.


An assessed course of study developing knowledge and skills for a particular purpose; which, if the candidate is successful, in achieving the required standard, leads to the award of a certificate.

Quality assurance

The process of scrutinising the quality of a course.


When you are given back all (or a proportion) of the money you have spent on a course.

Registration fees

A fee charged for registering for an examination, in addition to the course fee/price.


The information provided to you on your level of achievement at the end of a unit or qualification.


This term describes the difficulty of a qualification. The standard of a particular qualification should be the same regardless of where it is taught in the country and which organisation is delivering it to you.


The TOEIC tests everyday skills in an international working environment. It encompasses two formats speaking and listening and reading and writing. It is a multi-level test. The TOEIC Reading and Listening tests are scored out of 990. The TOEIC Speaking and Writing tests are scored out of 200.


This is a primarily an internet-based multi-level examination. It tests your core skills in reading, writing, speaking and listening and it is marked out of 120 points, and each skill area is allocated 30 points. It is the most widely used test in the world and is used by universities and immigration services across the English-speaking world.







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