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Courses

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1. How do I decide on the right coaching for me? 

I conduct a first contact meeting with you typically via Teams or Zoom. This allows us to determine your objectives and the right approach for you. 

 

2. How do I find out about the price of your coaching sessions?
Most pricing information is available on the relevant course page on our website. If you have any further queries, get in touch with me through our Contact Us page or by email to enquiries@tlp.lu and I will be happy to help you. You just need to specify the type of coaching you are looking for.

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3. How many people will be in my coaching programme?

My Group and Team Coaching sessions are flexible and the number of participants can vary. 

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4. What is the difference between a webinar and a normal online training course? 

I set up our webinars and normal online courses differently. For our normal online training you will have video access and can expect lots of activities where you are practicing your communication skills in different contexts. I sometimes offer webinars on different areas of Business Communication and here the setup is different. I want to give lots of useful information in one hour. This session is more lecture based and you communicate via chat or audio depending on numbers, but you don't have your video enabled.

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5. What should I do if I want to change something about my coaching programme? 

Contact me straight away to talk this through. I am responsive to your needs and am confident I can work with you to find a solution. Please contact me at enquiries@tlp.lu.​

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6. What happens if I cancel a session? 

When a client cancels a coaching session with more than 48 hours’ notice I will re-organise the session. Where a cancellation is within 48 hours of the lesson, the lesson will be invoiced for - unless there are exceptional circumstances.

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Where an individual client cancels their participation in group training or coaching the session will continue without the client. Please see our Customer Handbook for more details.

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TLP Community

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1. What is the TLP Community
The TLP Community gives you access to over a hundred Business English Newsletters, articles and podcasts for you to read or watch in your own time. 

2. What is the TLP Five-Minute Read over Coffee?
This is a short article I send every month to all our clients and members of my learning community. Each article covers a different area of Business Communication and is designed for the busy professional who wants to improve their communication skills but does not have much time.

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GDPR/Personal Details

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How do I know my personal data is treated confidentially?
I strictly adhere to all aspects of GDPR, the legislation defining how I have to manage your data. I will let you know what personal data I have about you. If I want to add you to our mailing list to receive our TLP Five-Minute Reads over Coffee, I always ask your permission first. For more information, see our Customer Handbook.

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Payments

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1. How can I pay for a course and what are the payment charges?

You can pay for any of the courses using your debit or credit card, or via PayPal, iDeal or AliPay. You can also make a direct bank transfer. There might be additional charges when you pay by credit card, subject to the terms and conditions of your credit card. There is a handling fee from providers such as PayPal that I absorb (pay).

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2. Are there any other payment charges?

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The cost of development - If you a company wanting teams to participate in Business communication workshops, I will charge for the development of this workshop. The price depends on the length of the workshop. 

There are no other charges - I do not charge for the cost of our training material as this is included in the price. 

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3. Do I need to pay TVA (VAT) for TLP courses or workshops?

I charge TVA for all our coaching. My prices do not include TVA, but I will always alert you to that fact. 

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Further questions

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I have another question that is not covered here.

I am happy to help! Please send us an email - enquiries@tlp.lu.