Speaking on the telephone with comfort

Transforming your Business communication skills.

20 euros
Online

Course Description

Develop your English communication skills in speaking professionally on the telephone. English Language Development: * Use a wide range of expressions used in professional telephone calls. * Understand the different conventions in starting and finishing a professional telephone call. * Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls. * Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone. Professional skills development: * Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences. * Making small talk on the telephone with established professional contacts. * Effectively communicate difficult messages and deal with difficult questions on the telephone. * Overcome communication breakdowns on the telephone. * Communicating in a way that is sensitive to both your audience and the current context.

Upcoming sessions

Cancellation Policy

To cancel or reschedule, please contact us at least 24 hours in advance by emailing enquiries@tlp.lu.