Speaking on the telephone with comfort
Transforming your Business communication skills.
- 20 euros€20
Develop your English communication skills in speaking professionally on the telephone. English Language Development: * Use a wide range of expressions used in professional telephone calls. * Understand the different conventions in starting and finishing a professional telephone call. * Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls. * Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone. Professional skills development: * Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences. * Making small talk on the telephone with established professional contacts. * Effectively communicate difficult messages and deal with difficult questions on the telephone. * Overcome communication breakdowns on the telephone. * Communicating in a way that is sensitive to both your audience and the current context.
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