top of page

QUALITY PLAN

QUALITY PLAN (QP)

These are the steps that we go through to ensure you get a fantastic experience from our sessions.

Meeting Room

Step 1

We organise a first contact meeting to understand your needs. 

Stack of Notebooks

Step 2

We develop SMART objectives for the sessions.

Contract Signature

Step 3

We agree the terms and conditions, price and payment arrangements. We sign a contract.

White File Folders

Step 4

We agree actions and reflection activities in between sessions and you join my TLP Community and get access to 100s of videos, newsletters, articles and helpful tips. 

Pencil and Notebook

Step 5

We develop an action plan for you and you evaluate your experience with us. 

POLICIES

Our Customer Handbook contains all of our policies, from our Customer Service Charter to details about payments, cancellations, complaints and Data Protection.

© 2025 The Language Partnership

bottom of page