Your Questions

ABOUT US

Courses

1. How do I decide on the right coaching or training for me?

I conduct a first contact meeting with you typically via Teams or Zoom. This allows us to determine your objectives and the right approach for you.

2. How do I find out about the price of your coaching and training sessions?
Most pricing information is available on the relevant course page on our website. If you have any further queries, get in touch with me through our Contact Us page or by email to enquiries@tlp.lu and I will be happy to help you. You just need to specify the type of coaching or training you are looking for.

3. How many people will be in my coaching or training programme?

My Group and Team Coaching sessions are flexible and the number of participants can vary. My Business English Courses are limited to a maximum of six participants.

4. What is the difference between a webinar and a normal online training course?

I set up our webinars and normal online courses differently. For our normal online training you will have video access, a maximum of five other participants and can expect lots of activities where you are practicing your communication skills in different contexts. I sometimes offer webinars on different areas of Business Communication and here the setup is different. I want to give lots of useful information in one hour. This session is more lecture based and you communicate via chat or audio depending on numbers, but you don't have your video enabled.

5. What should I do if I want to change something about my coaching or training programme?

Contact me straight away to talk this through. I am responsive to your needs and am confident I can work with you to find a solution. Please contact me at enquiries@tlp.lu.

6. What happens if I cancel a session?

When a client cancels a training session with more than 48 hours’ notice I will re-organise the training or coaching session. Where a cancellation is within 48 hours of the lesson, the lesson will be invoiced for - unless there are exceptional circumstances.

Where an individual client cancels their participation in group training or coaching the session will continue without the client. Please see our Customer Handbook for more details.

Levels

1. How do I know my Business English level?

I will conduct an online or face to face test depending on availability and convenience. From this, I can make an accurate assessment of your level.

2. How do you measure my progress?

I provide honest and constructive feedback through the course. At the end of the ten sessions, you are given a profile of your strengths and weaknesses. At the end of the course, you are given a detailed report on your English level against the CEFR (see definition in Question 3 below) together with recommendations for further study.

3. What does the CEFR stand for?

The CEFR stands for the Common European Framework of Reference for Languages. It is the established system for describing what you can do at each level, in terms of vocabulary, grammar, speaking, listening, reading and writing in a particular European language. It allows you to plan your communication training and set clear objectives.

4. Are the CEFR levels recognised by employers, institutes of higher education and universities?
The CEFR levels are widely recognised by employers. However, it should be noted that universities also typically require students to pass an internationally recognised English language examination such as IELTS or TOEFL (see definitions in our Glossary).

TLP Learning Zone

1. What is the TLP Learning Zone?
The TLP Learning Zone gives you access to hundreds of our Business English Newsletters, articles and podcasts for you to read or watch in your own time. You need to subscribe into this space. For more information and to sign up, see the TLP Learning Zone page or contact us at enquiries@ tlp.lu.

2. What do I need to do?
You need to complete a short form (Click on one of the Sign-up now buttons on the TLP Learning Zone page) with your name and email address. I will then add you to our mailing list. I commit only to sending you articles on Business communication and will not use your email for marketing.

3. What is the Business English Five-Minute Read over Coffee?
This is a short article I send every month to all our clients and members. Each article covers a different area of Business English and Business Communication and is designed for the busy professional who wants to improve their English skills but does not have much time.

GDPR/Personal Details

How do I know my personal data is treated confidentially?
I strictly adhere to all aspects of GDPR, the legislation defining how I have to manage your data. I will let you know what personal data I have about you. If I want to add you to our mailing list to receive our Five-Minute Business English Reads over Coffee, I always ask your permission first. For more information, see our Customer Handbook.

Payments

1. How can I pay for a course and what are the payment charges?

You can pay for any of the courses using your debit or credit card, or via PayPal, iDeal or AliPay. You can also make a direct bank transfer. There might be additional charges when you pay by credit card, subject to the terms and conditions of your credit card. There is a handling fee from providers such as PayPal that I absorb (pay).

2. Are there any other payment charges?

The cost of an evaluation process - If you are a private individual, I do not charge you for evaluating your level and requirements. However, for company sponsored training I do charge for the evaluation of groups. This charge is 25 euro per hour.

There are no other charges - I do not charge for the cost of our training material as this is included in the price.

3. Do I need to pay TVA (VAT) for TLP courses or workshops?

I charge TVA for all our training and coaching. My prices do not include TVA, but I will always alert you to that fact.

Further questions

I have another question that is not covered here.